Shipping policy
At TRISTLIFE, we strive to deliver premium New Zealand seafood to your door with fast, safe, and transparent shipping services. Below is our detailed shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting and transit preparation time for every order.
2. International Shipping & Delivery Time
We provide reliable worldwide shipping services for all our customers. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance schedule.
For customers with urgent needs, expedited shipping options are available at checkout to shorten your delivery time.
3. Shipping Fees & Transparent Pricing
No hidden fees! All shipping costs are calculated in real time based on your total order weight, package size and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment, so you can always shop with full transparency.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local processing fees, which are determined and charged by your local customs authority. These additional charges are the responsibility of the recipient.
We highly recommend you check your local import regulations and relevant tax standards before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional cold-chain and shockproof packaging solutions exclusively for fresh and frozen seafood. We use high-strength, leak-proof and insulated packaging materials to fully protect your products during international transit, lock in freshness and prevent damage, leakage or deterioration.
For high-value orders, we offer optional shipping insurance at checkout, providing full protection for your purchase and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged, deformed or leaked packages, please take clear photos, refuse to sign for the parcel, and contact our customer team immediately.
If you find any product quality problems or defects after signing for the order, please submit a service request with relevant photos and videos to our support team within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including return, exchange or compensation services.
7. Customer Service
If you have any questions about order processing, shipping progress, customs clearance, packaging or after-sales issues, our professional customer support team is always ready to help you. Feel free to contact us via email or phone for timely and professional replies.
Thank you for shopping with TRISTLIFE! We keep optimizing our logistics and packaging standards to deliver fresh, authentic New Zealand seafood to customers around the world safely and efficiently.